Engleski za prodajno osoblje - Spremni za rad u maloprodaji

Retail Ready is a practical English course designed for retail employees who want to improve communication with international customers and work more confidently in an international environment. The course is based on practical dialogues, real-life situation simulations, and professional vocabulary that helps learners develop confidence in speaking and maintain a professional approach to customer service. Upon completing the course, participants will be prepared to communicate confidently with international customers and provide high-quality service in English.

9 lekcija

Lekcije

Svakodnevna komunikacija na kasi

In this lesson, learners will practice basic Montenegrin phrases used at the cash register. They …

1 +

In this lesson, learners will practice basic Montenegrin phrases used at the cash register. They will learn how to greet customers, ask about payment methods, offer receipts and bags, and complete a sale politely.

Svakodnevna komunikacija za radnike u malim prodavnicama

Learners will develop vocabulary for handling price differences, correcting mistakes, processing card payments, and managing …

2 +

Learners will develop vocabulary for handling price differences, correcting mistakes, processing card payments, and managing technical issues in Montenegrin.

Komunikacija sa kupcima u supermarketu – plaćanje

This lesson focuses on split payments, weighing products, selecting fresh fruit and vegetables, and assisting …

3 +

This lesson focuses on split payments, weighing products, selecting fresh fruit and vegetables, and assisting customers in the produce section using Montenegrin.

Komunikacija u supermarketu - Delikates i tradicionalni proizvodi

Learners will expand their vocabulary related to cured meats, cheese, traditional Montenegrin products, and slicing …

4 +

Learners will expand their vocabulary related to cured meats, cheese, traditional Montenegrin products, and slicing preferences. They will practice describing food quality and quantities.

Na benzinskoj pumpi – Plaćanje goriva

Learners will practice Montenegrin phrases for paying for fuel, handling PIN errors, offering change, and …

5 +

Learners will practice Montenegrin phrases for paying for fuel, handling PIN errors, offering change, and responding to common payment situations at a gas station.

Duty-Free prodavnica – Kupovina i zamjena robe

In this lesson, learners will practice Montenegrin communication for purchasing items, checking travel allowances, processing …

6 +

In this lesson, learners will practice Montenegrin communication for purchasing items, checking travel allowances, processing exchanges, and handling returns professionally.

Dan na pijaci

Learners will build vocabulary related to fresh produce, seafood, prices per kilogram, cash payments, and …

7 +

Learners will build vocabulary related to fresh produce, seafood, prices per kilogram, cash payments, and cleaning fish. They will practice everyday market conversations in Montenegrin.

U apoteci – Zdravstvene tegobe i preporuke

This lesson teaches learners how to describe symptoms, ask about cheaper alternatives, understand side effects, …

8 +

This lesson teaches learners how to describe symptoms, ask about cheaper alternatives, understand side effects, and communicate clearly in a pharmacy setting in Montenegrin.

U suvenirnici – Cijene, valute i izbor proizvoda

Learners will practice Montenegrin phrases for asking about prices, exchanging currency, choosing sizes and designs, …

9 +

Learners will practice Montenegrin phrases for asking about prices, exchanging currency, choosing sizes and designs, and completing purchases in a souvenir shop.